Please contact us with details of the product you wish to return
Your request will then be processed, and an R.A. number issued if appropriate.
Please do not return goods without an R.A. number - these will not be processed.
Please ensure all returns are carefully packaged, preferably in the original carton as supplied, and are clearly labelled with the Batmink R.A. number. Returns that do not include an R.A. number will not be processed. Batmink cannot accept responsibility for units received damaged due to poor packaging. Due to time and materials involved, Batmink reserve the right to charge if, in our opinion, goods require repackaging prior to return to customer.
All faults specified should be demonstrable. If a product is returned and no fault can be found, Batmink reserve the right to impose an administration charge of £15 plus return carriage.
Any faulty item returned for credit must be in supplied condition, original packaging and with all accessories included otherwise an appropriate charge will be made.
Your consumer right of return and refund is detailed in clause 8 of our Terms of Business